Return Policy

30 Day - Return/Exchange Policy:

Extreme Tactical Dynamics is committed to customer satisfaction, offering a 30-Day Money Back Guarantee for products purchased through our website, www.ExtremeTacticalDynamics.com.

Initiation Period: The eligibility period for a return or exchange commences on the date the item is delivered to the purchaser, as verified by delivery confirmation or proof of delivery from shipping services (USPS, UPS, FedEx, DHL).

Authorization Process: To initiate a return or exchange, it is necessary to obtain authorization from Extreme Tactical Dynamics' customer service team. We emphasize that authorization cannot be granted over the phone; instead, an email request is required. Upon receipt of your request, you will be provided with crucial return information, including an RMA# (Return Merchandise Authorization number) and a detailed Return/Exchange form, within 48 business hours. Please ensure the item is postmarked for return to our warehouse within the 30-day period to qualify for a refund or exchange. Returns without the appropriate RMA# and completed Return/Exchange form will not be accepted.

Documentation Requirement: In certain cases, to facilitate a smooth return or exchange process, you may be requested to include photographs or a video along with the Return/Exchange form to better illustrate the condition of the item being returned.

Condition for Return/Exchange: Items custom-built for customers are not eligible for return or exchange. All items must be in their original, brand-new condition, including items, parts, and packaging. Returns or exchanges will be declined if the item shows signs of use, such as opened internal packaging or installation attempts, and the purchaser will be responsible for the cost of returning the item. If payment for return shipping is not provided within 30 days of receipt in our warehouse, the item will be disposed of, and no refund will be issued.

Shipping and Handling: The customer is responsible for all shipping costs associated with returning or exchanging an item. For returns, the original shipping cost incurred by Extreme Tactical Dynamics will be deducted from the refund amount. This applies even in cases where the customer received subsidized shipping. For exchanges, shipping costs back to the customer will not be covered by Extreme Tactical Dynamics.

Undeliverable Items: Items refused or undeliverable will be refunded or credited, excluding the original and return shipping costs.

Processing Time: Exchanges are typically processed within 1-10 business days upon receipt. Refunds are issued within the same timeframe and refunded via the original payment method only. Please note, banking institutions may require an additional 2-4 business days to make the funds available in your account.

This policy underscores our dedication to ensuring you have a positive experience with Extreme Tactical Dynamics. Should you have any questions or require further assistance, our customer service team is here to help.

Beyond 30 Day - Return/Exchange Policy:

At Extreme Tactical Dynamics, Customer satisfaction is our priority.   However, to maintain the integrity of our inventory and to ensure all customers receive high-quality products, we have established clear guidelines for our return and exchange processes.

Strict 30-Day Limit for Returns and Exchanges: We firmly adhere to a 30-day period for all returns and exchanges from the original date of receipt by the purchaser. It is crucial for customers to assess their satisfaction with the products within this timeframe. Beyond 30 days, we will not be able to accept any items for return or exchange. This policy is in place to ensure fairness and efficiency in managing our inventory and serving all our customers effectively.

No Refunds or Exchanges Beyond 30 Days: To clarify, no refunds or exchanges will be accepted under any circumstances for items returned more than 30 days after the original date of receipt. This policy helps us keep our inventory fresh. We appreciate your understanding and cooperation with this policy.

Encouragement for Timely Review: We encourage our customers to thoroughly review their purchases withing the initial 30-day period. If there is any aspect of your purchase that does not meet your expectations, please contact our customer service team promptly within the 30-day window. Our team is dedicated to assisting you with any concerns or questions you may have regarding your purchase or our return policies.

Thank you for your attention to our return and exchange policies, and for choosing Extreme Tactical Dynamics for your needs. We are here to support you and ensure your experience with us is positive and satisfactory.

Cancellation Policy:

At Extreme Tactical Dynamics, we understand that sometimes plans change, which is why we offer a flexible 30-day cancellation policy from the date of purchase for a full refund.

To cancel an order, please submit your request via email to Accounting@ExtremeTacticalDynamics.com. This ensures your request is officially recorded with a time stamp. It’s essential that the cancellation email comes directly from the original purchaser using the email address provided at the time of order. This is to confirm the authenticity of the request. Please note, we cannot accept cancellations from third parties.

For your cancellation to be processed efficiently, it must be initiated at least 24 hours before the scheduled shipping label creation. This window allows us sufficient time to halt the order before it enters the shipping process. Unfortunately, we are unable to cancel custom orders once they have been forwarded to manufacturing due to the bespoke nature of these items.

Refunds will be processed for orders cancelled within the 30-day period, without exception. Should the cancellation request be made after this period, a store credit will be issued instead. Refunds or store credits are typically processed within 1-10 business days following the cancellation. However, please allow an additional 2-4 business days for your financial institution to make the funds available in your account, as processing times may vary.

Thank you for your understanding and cooperation with our cancellation policy. Our goal is to make your purchasing experience as flexible and hassle-free as possible.

Disputed Transactions Policy: 

Notification of Dispute and Shipping Claims: If you experience any issues with your transaction, such as discrepancies, damaged, missing, or incorrect products received, including emergency vehicle lights, please contact Extreme Tactical Dynamics immediately. Reach out to our customer service team by emailing customerservice@extremetacticaldynamics.com or by calling 888-893-3308. Include details such as your order number, transaction date, detailed description of the problem, and, for shipping claims, date of receipt and photographs of the issue.

Investigation: Upon notification, we will promptly investigate the issue, whether it concerns a transaction dispute or a shipping claim. We may request additional information or documentation, such as proof of purchase, confirmation of delivery, or photos of the product. Your swift cooperation is appreciated and crucial for a speedy resolution.

Resolution Process: We are committed to resolving all disputes fairly and efficiently. You will receive a response regarding our findings and proposed resolution within 30 days of your initial notification. Appropriate remedies, such as refunds, exchanges, or repairs, will be offered if we find an error on our part or a product defect. For shipping claims, timely reporting within 24 hours is essential for effective resolution. If the transaction or shipping condition is verified to be accurate and in alignment with our terms, we will provide a detailed explanation of our findings.

Chargeback Requests: Before initiating a chargeback with your credit card issuer, we request that you first attempt to resolve the issue directly with us. Many concerns can be resolved more efficiently through direct communication, avoiding the lengthy chargeback process. Uncommunicated chargeback requests may lead to delayed resolutions and potential impacts on your future purchasing ability.

Fraudulent Claims: We take all disputes and claims seriously. Submitting a fraudulent or unfounded claim is considered fraudulent activity and may lead to termination of services, legal action, and reporting to appropriate authorities. We encourage honesty and accuracy in all communications.

Amendments: Extreme Tactical Dynamics reserves the right to modify this policy at any time. Changes will take effect immediately upon posting to our website. Continued use of our services following any policy changes constitutes acceptance of the new terms.

Specifics on Shipping Claims: For any shipping-related issues, immediate action is required. Failure to report damaged, missing, or incorrect items within 24 hours of receipt may impact our ability to resolve your claim and affect eligibility for remedy. Please ensure timely and detailed communication to facilitate an effective resolution. 

Price Adjustments:

Orders placed within 7 days of a price change are eligible to receive the price difference. This difference must be requested by the purchaser within 7 days of the price change, no exceptions will be allowed.