888-893-3308 10am - 4pm EST Mon - Fri
  • Extreme Tactical Dynamics offers a five-year warranty on LEDs *
  • Extreme Tactical Dynamics offers a two-year warranty on power supplies, switch boxes, and other components*
  • No warranty is offered on FREE, PROMOTIONAL, or GIVEAWAY items

Limited Warranty

Extreme Tactical Dynamics warrants to the original retail buyer that the product will be free from production defects for five (5) years on the LEDs* and two (2) years on the components*, subject to specific exclusions.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY EXTREME TACTICAL DYNAMICS HAS PROVIDED HEREIN, YOU BUY THE PRODUCT AND ANY EQUIPMENT “AS IS.” EXTREME TACTICAL DYNAMICS MAKES NO OTHER WARRANTY OR REPRESENTATION REGARDING THE MANUFACTURED GOODS AND DISCLAIMS ALL OTHER GUARANTEES AND CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY AND ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND SUITABILITY FOR A SPECIFIC PURPOSE.

Warranty is Between Original Buyer and Extreme Tactical Dynamics

This warranty is between the original buyer and Extreme Tactical Dynamics only. The warranty only extends to the original buyer provided the product is mounted, installed, and operated by our endorsements. All items must have the original serial number for the item to be fixed or replaced. Removal of the serial number will void any warranty as stated on the SN label. Shipping costs to Extreme Tactical Dynamics will be borne by the customer. Extreme Tactical Dynamics will prepay return Shipping via USPS Priority or FedEx Ground for orders that have manufacturing defects and have an authorized RMA# within 30 days of the customer receiving the unit. Customer is responsible for the condition in which the item is received, which means proper care and packing. Insurance is recommended for all products being returned to ETD for warranty repair.

Damaged or Disassembled Products Will Not be Covered by Warranty

Evidence of disassembly, damaging, or damaged products will not be covered under warranty. Merchandise is subject to review by Extreme Tactical Dynamics for repair or refurbished replacement. We will not issue credits or refunds on any equipment that has been installed, used, or returned to us in not re-saleable condition.

Proper Installation, Wiring, and Use is Customer Responsibility

Extreme Tactical Dynamics is not liable for any accidental or secondary damages or injury to persons or vehicles caused by the product and insufficient or unsuitable installation or wiring. We are not responsible for any removal and reinstallation costs of products for warranty, service, return, or repair.

Warranty Can be Voided

This warranty is voided by defects resulting from misapplication, misuse, improper voltage, poor wiring, or inappropriate installation. Correct installation of Extreme Tactical Dynamics products requires the installer to be a certified EVT or licensed and certified mobile electronics installer. If an item is not installed by one of the above professionals the warranty is reduced to 6 months from the day of original delivery. Proof of professional installation is the responsibility of the purchasing customer.

Steps and Requirements to Return a Product Purchased from ETD for Warranty Service

  • Review Limited Warranty to ensure your claim meets requirements
  • Follow proper claim procedure
  • Contact Extreme Tactical Dynamics Customer Service to get an RMA
    • Provide first and last name
    • Department or Company name
    • Description of the non-conformance
  • Products must be returned with shipping costs prepaid and packaged appropriately
    • CODs will be refused and returned to the carrier
    • If an RMA is not on the outside of the box, it will be refused
  • A sales receipt from ETD
  • An ETD return form must be included in box

RMA# NUMBERS ARE VALID FOR 30 DAYS
Shipping address for Warranty Work
Extreme Tactical Dynamics
ETD Warranty
1410 Park Lane South Suite #4
Jupiter FL, 33458

What Happens When Warranty Work is Returned to ETD

  • We will identify the product and repair the unit or replace it
  • If the product doesn’t meet warranty requirements, we will contact you with replacement or repair costs
  • If you choose not to complete, it will be returned to you as it was received
    • Return shipping costs will be borne by the customer
  • Repaired or replaced product will be sent back to the customer within 2 weeks of us receiving it back
    • Shipped USPS Priority or FedEx Ground and packaged by Extreme Tactical Dynamics.
  • Customer is responsible for all shipping costs
  • We are not responsible for delays caused by holidays or delays via the shipping method chosen
  • If any item is returned as undeliverable, it is customer’s responsibility to pay to ship it again

Unclaimed Warranties

Extreme Tactical Dynamics is not responsible for unclaimed warranty items past 30 days.
If you have any questions about our US warranty (limited warranty), please contact customer service at 888-893-3308 or email us etd.customerservice@gmail.com.

** Extreme Tactical Dynamics Limited Warranty is effective 09/09/2015 and supersedes any previous versions.